10Bet Casino Privacy Policy

At 10Bet Casino, we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your data when you access our services — whether through our desktop platform, the 10bet app, or our mobile site. We are operated by Blue Star Planet Limited, registered in Malta at Dragonara Business Centre, 5th Floor, Dragonara Road, St. Julians STJ3141. By using our platform — including the 10bet login, registration, or any other feature — you agree to the terms outlined in this document.

Who We Are

Here at 10Bet Casino, we operate under a licence issued by the UK Gambling Commission (licence no. 43173), as well as a Remote Bookmaker's Licence (no. 1010917) from the Office of the Revenue Commissioners for our Irish sportsbook. We have been serving players since 2003 and are dedicated to maintaining the highest standards of data protection and regulatory compliance across all our services, including the 10bet online casino, sportsbook, and live casino products.

Information We Collect

When you register an account, use the 10 bet app, or interact with our services in any way, we may collect the following categories of personal information:

Identity data: full name, date of birth, username, and copies of identity documents submitted during KYC verification
Contact data: email address, phone number, and billing address
Financial data: payment method details, deposit and withdrawal history, and transaction records
Technical data: IP address, browser type, device identifiers, login timestamps, and cookie data
Usage data: game history, wagering activity, session durations, and interactions with our platform
Communications data: records of your enquiries to our support team via live chat, email (support@10bet.co.uk), or phone
Marketing preferences: your choices regarding receiving promotional offers, bonus codes, and free bet communications

How We Use Your Information

We at 10Bet Casino use your personal data for a number of legitimate purposes that are necessary to provide our services effectively and in accordance with UK law:

To verify your identity and process your 10bet register application in compliance with Anti-Money Laundering (AML) regulations
To process deposits and withdrawals, including managing our Closed Loop Policy for payments
To provide customer support via phone (08:00–23:00 daily), live chat, and email
To personalise your experience and display relevant promotions such as 10bet bonus offers, free spins, and welcome bonuses
To comply with responsible gambling obligations — including self-exclusion tools, deposit limits, and affordability checks
To detect and prevent fraud, money laundering, and underage gambling
To improve our platform, including our 10bet app download experience on iOS and Android
To send you marketing communications where you have opted in, including promotional codes and 10bet free bets

Legal Basis for Processing

Our 10Bet Casino platform processes your data on the following legal grounds under applicable UK data protection law:

Contract performance: we need your data to fulfil our obligations when you use our services
Legal obligation: we are required by law to conduct KYC checks and maintain financial records
Legitimate interests: we process certain data to protect our business and improve our services
Consent: where you have given us explicit permission, for example to receive marketing communications

Cookies and Tracking Technologies

When you visit 10 Bet Casino — whether via www.10bet.com, www.10bet.co.uk, or our mobile app — we use cookies and similar tracking technologies to enhance your browsing experience. Our cookies help us remember your preferences, maintain your session after 10bet login, and analyse how our site is used so we can make improvements.

We use the following types of cookies on our 10Bet Casino platform:

Essential cookies: necessary for the site to function, including secure login and account access
Analytics cookies: help us understand how visitors interact with our platform
Marketing cookies: used to deliver relevant promotional content, including 10bet promo code offers
Preference cookies: remember your settings and language choices

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of 10 Bet.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

Payment processors: we share relevant data with providers such as PayPal, Visa, Mastercard, Skrill, Neteller, Trustly, and others to facilitate transactions
Game providers: data may be shared with technology partners such as Playtech, Evolution, and Pragmatic Play to deliver our gaming services
Regulatory authorities: we are required to share certain data with the UK Gambling Commission and other relevant regulators upon request
Fraud prevention agencies: to protect our platform and users from financial crime
IT and security providers: who support our infrastructure and ensure the integrity of the 10bet casino app and web platform

Data Retention

At 10Bet Casino, we retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. In most cases, this means we keep account and transaction records for a minimum of five years after the closure of your account, as required by UK anti-money laundering legislation. After the applicable retention period, we securely delete or anonymise your data.

Your Rights

As a user of our 10Bet Casino services and a data subject under UK data protection law, you have the following rights:

Right of access: you may request a copy of the personal data we hold about you
Right to rectification: you may ask us to correct inaccurate or incomplete data
Right to erasure: in certain circumstances, you may request that we delete your personal data
Right to restrict processing: you may ask us to limit how we use your data
Right to data portability: you may request your data in a structured, machine-readable format
Right to object: you may object to our processing of your data for marketing purposes at any time
Right to withdraw consent: where we rely on consent as a legal basis, you may withdraw it at any time

To exercise any of these rights, please contact our support team at support@10bet.co.uk. We aim to respond to all requests within one month.

Security of Your Data

We take the security of your personal information seriously. Our 10 Bet Casino platform uses industry-standard SSL encryption, secure data storage, and access controls to protect your data from unauthorised access, disclosure, or loss. All payment transactions — including deposits from £10 and withdrawals from £5 — are processed through secure, encrypted channels. Our 10Bet Casino systems are regularly reviewed and tested to maintain robust data security standards.

Children and Underage Users

Our services are strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the account. Age verification is a mandatory step during the 10 bet registration process.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email. We encourage you to review this page periodically to stay informed about how we protect your data at 10 Bet Casino.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please do not hesitate to get in touch with us. You can reach our support team via:

Email: support@10bet.co.uk
Live chat: available on-site daily from 08:00 to 23:00
Phone: available daily from 08:00 to 23:00

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately. We at 10Bet Casino are committed to resolving any concerns you may have promptly and transparently.

Content updated: July 12, 2026